FAQs

Who are we & what is this?

This is a new fashion experiment, launched January 1, 2018. We're a small team of passionate people, empowering a community of passionate designers and fashion enthusiasts.

 

Submission and Usage Guidelines

Check out the Guidebook!

 

My design is accepted and live, but I haven't gotten any sales updates. Why?

That means your design hasn't received any sales yet. Email notifications are sent automatically whenever someone purchases your design, along with your updated Profit Balance. Try sharing your work with friends and family, or elsewhere on the internet! Artists who share their work earn 73% more on average.

Shipping Policy

Print time takes about 2-7 business days for apparel (shirts, etc) and 2-5 business days for non-apparel (posters, etc). Then you should add shipping times on top of that. Speed and price depends on product type and destination.

97% of orders are shipped within 5 business days. More than a half of orders are shipped within 3 business days or less.

Estimated shipping delivery times:

  • USA: 3-5 business days
  • Canada: 5-10 business days
  • World: 10-20 business days

Your order will be sent out on average within 3 days of ordering.

International shipping:

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees.

Order never arrived:

If your order didn't end up arriving, be sure to let us know!

First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us at shipping@ontothenext.design noting your order number. We'll see what can be done.

Returns policy

Damaged items:

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week's time!

Wrong size:

If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabeled. Let us know and we'll get you sorted out.

No matter the problem, you can reach us at support@ontothenext.design

How should I wash my printed garments?

Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer settings can shrink the garment, as well as damage the print.

In order for you to prolong the life of your custom print, we suggest following the care instructions below:

    • Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors.
    • Use non-chlorine bleach, only when necessary.
    • No fabric softeners.
    • Tumble dry low, or hang-dry for longest life.
    • Cool iron inside-out if necessary.
    • Do not iron decoration.
    • Do not dry clean.